Bookstore Representatives Needed!

The Bookstore Opportunity is a Fortune 500 company, the nation’s largest retail bookseller and a leading retailer of content, digital media and educational products. This client operates 640 bookstores in 50 states, and one of the Web’s premier e- commerce sites. Digital business offers a lineup of popular tablets and eReaders and an expansive collection of digital reading content.

Register today to apply for this position at www.smsvirtualsolutions.com/register


Seeking individuals who enjoy assisting others by offering quality customer service straight from your home office!


CERTIFICATION START DATE:

  • July 13th, 2020

COURSE TIMES AVAILABLE FOR ONLINE AGENT CERTIFICATION:

  • 9:00 AM - 1:00 PM EST

  • 2:oo PM - 6:00 PM EST

  • 6:00 PM - 10:00 PM EST

CLIENT COMPENSATION RATE:

  • Starts at $8.00 Per Hour

  • Potential to earn up to $12+ Per Hour for Top Performing Agents

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WHAT TO EXPECT

Here is the scope of services and the kinds of tasks one can expect to handle when choosing to contract with this client and provide call center services for this particular program opportunity.


  • Handle customer inquiries regarding order status, membership, and/or marketplace order.

  • Create a case in client system for every interaction

  • Research customers account to accurately identify best solution/answer for customer inquiry

  • Use client knowledge base to provide customer with accurate and complete information

  • Utilize resources provided when necessary

  • Consistently achieve minimum service requirements outlined on contract

  • Follow all log in requirements properly

  • Utilize our 24/7 technical support resource when in need of assistance

  • Maintain excellent communication skills via email, text, and phone

  • Ability to log in and out of systems as requested to provide services in a timely manner

  • Ability to stay committed to the work schedule you set and/or create yourself


*Per Client Compensation Policy; pay starts at the bare minimum rate listed above when contracted to provide call center services. Incentives and higher compensation rates solely depend on the individuals call quality and ability to log in and out of work on time. Another wards, YOU are in control over how much YOU wish to earn and that doesn't even include the extra ways to earn with our Refer A Friend Incentives, High Call Volume Incentives, and monthly give aways!



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