Healthcare Transportation Client Now Hiring!

Specialized in the management of non emergent healthcare transportation benefits, this client opportunity consists of state and local government agencies (Medicaid agencies, transit authorities, school boards) designed to provide outsourced transportation to those in need.

Register with us today to apply for this position at www.smsvirtualsolutions.com/register


Seeking individuals with a love for helping those in need!


CERTIFICATION START DATE:

  • January 2nd, 2020

  • Generate income during live calls while in class!

COURSE TIMES AVAILABLE:

  • 9:00 AM - 1:00 PM EST

  • 6:00 PM - 10:00 PM EST

COMPENSATION RATE:

  • Starts at $11.50 Per Hour

  • Plus incentives for Top Performer Agents

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WHAT TO EXPECT

Here is the scope of services and the kinds of tasks one can expect to handle when choosing to contract with this client and provide call center services for this particular program opportunity.

  • Serve as an extension of the client in helping connect individuals with the transportation needed to fulfill their medical needs.

  • Interact with Customers and providers, answering question related to the appointment in question.

  • Interact with a wide demographic , providing an exemplary level of customer service.

  • Display patience and empathy.

  • Log in and out of systems as requested to provide services in a timely manner.


RECOMMENDATIONS

Here is the scope of skills and experiences recommended to ensure the project and your performance is completed accurately and proficiently; preferred but not required.

*Don't worry, you'll be taught the majority of this in the certification course!

  • Prior call center and/or customer service experience preferred but not required

  • Confident, articulate, professional speaking abilities, and empathetic listener

  • Excellent verbal communication, listening skills, and excellent phone etiquette (Clear crisp speech)

  • Clear understanding of the English language as well as an ability to clearly communicate in the English language

  • Ability to remain professional and courteous with customers at all times

  • Excellent judgment and decision making skills

  • Ability to multitask efficiently between phones and computers

  • Enthusiasm and a strong goal-oriented work ethic

  • Ability to ask probing questions and overcome objections

  • High School Diploma preferred but not required

  • Ability to successfully pass a background check, drug screen, and certification course to become certified

  • Ability to log in and out of systems as requested to provide services in a timely manner

  • Most importantly- The Willingness to Learn and excel


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