Home Improvement Representatives Needed!

As one of the world’s largest home improvement retailer with nearly 400,000 orange associates and more than 2,000 stores in the U.S., Canada and Mexico - it offers more than one million products for the DIY customer, professional contractors, and the industry’s largest installation business for the Do-It-For-Me customer.

Register with us today to apply for this position at www.smsvirtualsolutions.com/register


Seeking individuals with a passion to assist others!


CERTIFICATION START DATE:

  • February 17th, 2020

  • Generate income during live calls while in class!

COURSE TIMES AVAILABLE:

  • 8:00 AM - 11:00 AM EST

  • 10:00 AM - 1:00 PM EST

  • 1:00 PM - 4:00 PM EST

  • 3:00 PM - 6:00 PM EST

  • 6:00 PM - 9:00 PM EST

  • 8:00 PM - 11:00 PM EST

COMPENSATION RATE:

  • Starts at $12.50 Per Hour

  • This does not include the income you could make with our refer a friend incentive program OR other incentives by the client for things like urgent hour requests!


Start Your Work From Home Career and Be Your Own Boss Like You've Always Wanted!


CLICK HERE TO APPLY



WHAT TO EXPECT

Here is the scope of services and the kinds of tasks one can expect to handle when choosing to contract with this client and provide call center services for this particular program opportunity.

  • Inbound sales, customer service and store support 

  • Assisting customers with product questions 

  • Placing new orders 

  • Handling existing orders: returns/ replacements 

  • Provide store specific support 

  • Contacting vendors for shipping information

  • Ability to log in and out of shifts on time and maintain positive commitment to your schedule which you create yourself is a must.


RECOMMENDATIONS

Here is the scope of skills and experiences recommended to ensure the project and your performance is completed accurately and proficiently; preferred but not required.

*Don't worry, you'll be taught the majority of this in the certification course!

  • Prior call center and/or customer service experience preferred but not required

  • Confident, articulate, professional speaking abilities, and empathetic listener

  • Excellent verbal communication, listening skills, and excellent phone etiquette (Clear crisp speech)

  • Clear understanding of the English language as well as an ability to clearly communicate in the English language

  • Ability to remain professional and courteous with customers at all times

  • Excellent judgment and decision making skills

  • Ability to multitask efficiently between phones and computers

  • Enthusiasm and a strong goal-oriented work ethic

  • Ability to ask probing questions and overcome objections

  • High School Diploma preferred but not required

  • Ability to successfully pass a background check, drug screen, and certification course to become certified

  • Ability to log in and out of systems as requested to provide services in a timely manner

  • Most importantly- The Willingness to Learn and excel


Useful Links:


#WorkFromHome #Goals #BeYourOwnBoss

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