As one of the world’s largest home improvement retailer with nearly 400,000 orange associates and more than 2,000 stores in the U.S., Canada and Mexico - it offers more than one million products for the DIY customer, professional contractors, and the industry’s largest installation business for the Do-It-For-Me customer.
Register with us today to apply for this position at www.smsvirtualsolutions.com/register
Seeking individuals with a passion to assist others!
CERTIFICATION START DATE:
February 17th, 2020
Generate income during live calls while in class!
COURSE TIMES AVAILABLE:
8:00 AM - 11:00 AM EST
10:00 AM - 1:00 PM EST
1:00 PM - 4:00 PM EST
3:00 PM - 6:00 PM EST
6:00 PM - 9:00 PM EST
8:00 PM - 11:00 PM EST
Starts at $12.50 Per Hour
This does not include the income you could make with our refer a friend incentive program OR other incentives by the client for things like urgent hour requests!
Start Your Work From Home Career and Be Your Own Boss Like You've Always Wanted!
WHAT TO EXPECT
Here is the scope of services and the kinds of tasks one can expect to handle when choosing to contract with this client and provide call center services for this particular program opportunity.
Inbound sales, customer service and store support
Assisting customers with product questions
Placing new orders
Handling existing orders: returns/ replacements
Provide store specific support
Contacting vendors for shipping information
Ability to log in and out of shifts on time and maintain positive commitment to your schedule which you create yourself is a must.
Here is the scope of skills and experiences recommended to ensure the project and your performance is completed accurately and proficiently; preferred but not required.
*Don't worry, you'll be taught the majority of this in the certification course!
Prior call center and/or customer service experience preferred but not required
Confident, articulate, professional speaking abilities, and empathetic listener
Excellent verbal communication, listening skills, and excellent phone etiquette (Clear crisp speech)
Clear understanding of the English language as well as an ability to clearly communicate in the English language
Ability to remain professional and courteous with customers at all times
Excellent judgment and decision making skills
Ability to multitask efficiently between phones and computers
Enthusiasm and a strong goal-oriented work ethic
Ability to ask probing questions and overcome objections
High School Diploma preferred but not required
Ability to successfully pass a background check, drug screen, and certification course to become certified
Ability to log in and out of systems as requested to provide services in a timely manner
Most importantly- The Willingness to Learn and excel