Roadside Assistance Agents Needed

The Roadside Opportunity provides emergency roadside assistance to customers that have roadside benefits as part of their automotive insurance policy or their new vehicle owner’s package. 11 out of 15 top insurance carriers support their customers through our most trusted roadside client, and 75% of new passenger vehicles sold in the U.S. use them to provide their customers with roadside assistance as well.

Register today to apply for this position at www.smsvirtualsolutions.com/register


Seeking individuals who enjoy assisting others by offering quality customer service straight from your home office!


CERTIFICATION START DATE:

  • 5/27/2020

  • 6/01/2020

COURSE TIMES AVAILABLE:

  • 8:00 AM - 12:00 PM EST

  • 9:00 AM - 1:00 PM EST

  • 2:oo PM - 6:00 PM EST

  • 6:00 PM - 10:00 PM EST

CLIENT COMPENSATION RATE:

  • Starts at $10.00 Per Hour

  • Potential to earn up to $13.44+ Per Hour for Top Performing Agents

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WHAT TO EXPECT

Here is the scope of services and the kinds of tasks one can expect to handle when choosing to contract with this client and provide call center services for this particular program opportunity.

  • 24/7 service of inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives for assistance with items such as: – a vehicle that won’t start – flat tire(s) – keys locked inside a car – vehicle out of gas – vehicle in an accident

  • Place outbound calls to list of client’s service providers to secure appropriate towing assistance to resolve the customer’s needs

  • Possible outbound calls to client, client’s customers and/or client account representatives for status and clarification purposes.

  • Transfer inbound calls or outbound calls to other client-designated internal support departments or client account representatives

  • Outbound coordination to client’s service providers & possible follow up calls for clarification and/or additional calls for secondary services

  • Probe to identify the need of the customer based on vehicle inoperable situation

  • Identify the customer’s location using Google Maps and other client tools

  • Provide policy coverage details based on the specific client program

  • Secure a Service Provider to assist the customer, based on the parameters of the policy’s program

  • Provide status updates to customers calling after the initial request for assistance was processed

  • Ability to log in and out of systems as requested to provide services in a timely manner


*Per Client Compensation Policy; pay starts at the bare minimum rate listed above when contracted to provide call center services. Incentives and higher compensation rates solely depend on the individuals call quality and ability to log in and out of work to provide proper services on time. Another wards, YOU are in control over how much YOU wish to earn and that doesn't even include the extra ways to earn with our Refer A Friend Incentives, High Call Volume Incentives, and monthly give aways!

Invoices and Deposits are posted on the 1st and 15th of each month.


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