Sporting Goods Client Now Hiring!



Score a goal by providing customer support to sports enthusiasts and athletes nationwide! Register with us today to apply for this position at www.smsvirtualsolutions.com/register


Seeking individuals with a love for sports and outdoor activities!


CERTIFICATION START DATE:

  • September 3rd, 2019

  • Generate income as early as the 24th!

COURSE TIMES AVAILABLE:

  • 9:00 AM - 1:00 PM EST

  • 2:00 PM - 6:00 PM EST

  • 6:00 PM - 10:00 PM EST

CLIENT COMPENSATION RATE:

  • Starts at $10.00 Per Hour

  • Potential to earn up to $13.74+ Per Hour for Top Performing Agents

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WHAT TO EXPECT

Here is the scope of services and the kinds of tasks one can expect to handle when choosing to contract with this client and provide call center services for this particular program opportunity.

  • Respond to “Where is my order” calls

  • Assisting customers with product questions

  • Placing new orders/volume orders

  • Handling existing orders: returns/replacements

  • Provide store-specific support

  • Tracking shipments

  • Gift Card/Loyalty Card support

  • Dis-positioning all calls

  • Screen escalation requests to enterprise from agents in the chat room

  • Observe call queue for AHT and call statuses

  • Deliver first call resolution with white glove service

  • Ability to log in and out of systems as requested to provide services in a timely manner


RECOMMENDATIONS

Here is the scope of skills and experiences recommended to ensure the project and your performance is completed accurately and proficiently; preferred but not required.

*Don't worry, you'll be taught the majority of this in the certification course!

  • Prior call center and/or customer service experience preferred but not required

  • Confident, articulate, professional speaking abilities, and empathetic listener

  • Excellent verbal communication, listening skills, and excellent phone etiquette (Clear crisp speech)

  • Clear understanding of the English language as well as an ability to clearly communicate in the English language

  • Ability to remain professional and courteous with customers at all times

  • Excellent judgment and decision making skills

  • Ability to multitask efficiently between phones and computers

  • Enthusiasm and a strong goal-oriented work ethic

  • Ability to ask probing questions and overcome objections

  • High School Diploma preferred but not required

  • Ability to successfully pass a background check, drug screen, and certification course to become certified

  • Type 25+ words per min

  • Most importantly- The Willingness to Learn and excel


*Per Client Compensation Policy; pay starts at the bare minimum rate listed above when contracted to provide call center services. Incentives and higher compensation rates solely depend on the individuals call quality and ability to log in and out of work to provide proper services on time. Another wards, YOU are in control over how much YOU wish to earn and that doesn't even include the extra ways to earn with our Refer A Friend Incentives, High Call Volume Incentives, and monthly give aways!

Invoices and Deposits are posted on the 1st and 15th of each month.


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