Score a goal by providing customer support to sports enthusiasts and athletes nationwide! Register with us today to apply for this position at www.smsvirtualsolutions.com/register
Seeking individuals with a love for sports and outdoor activities!
CERTIFICATION START DATE:
September 3rd, 2019
Generate income as early as the 24th!
COURSE TIMES AVAILABLE:
9:00 AM - 1:00 PM EST
2:00 PM - 6:00 PM EST
6:00 PM - 10:00 PM EST
CLIENT COMPENSATION RATE:
Starts at $10.00 Per Hour
Potential to earn up to $13.74+ Per Hour for Top Performing Agents
Start Your Work From Home Career and Be Your Own Boss Like You've Always Wanted!
WHAT TO EXPECT
Here is the scope of services and the kinds of tasks one can expect to handle when choosing to contract with this client and provide call center services for this particular program opportunity.
Respond to “Where is my order” calls
Assisting customers with product questions
Placing new orders/volume orders
Handling existing orders: returns/replacements
Provide store-specific support
Gift Card/Loyalty Card support
Dis-positioning all calls
Screen escalation requests to enterprise from agents in the chat room
Observe call queue for AHT and call statuses
Deliver first call resolution with white glove service
Ability to log in and out of systems as requested to provide services in a timely manner
Here is the scope of skills and experiences recommended to ensure the project and your performance is completed accurately and proficiently; preferred but not required.
*Don't worry, you'll be taught the majority of this in the certification course!
Prior call center and/or customer service experience preferred but not required
Confident, articulate, professional speaking abilities, and empathetic listener
Excellent verbal communication, listening skills, and excellent phone etiquette (Clear crisp speech)
Clear understanding of the English language as well as an ability to clearly communicate in the English language
Ability to remain professional and courteous with customers at all times
Excellent judgment and decision making skills
Ability to multitask efficiently between phones and computers
Enthusiasm and a strong goal-oriented work ethic
Ability to ask probing questions and overcome objections
High School Diploma preferred but not required
Ability to successfully pass a background check, drug screen, and certification course to become certified
Type 25+ words per min
Most importantly- The Willingness to Learn and excel
*Per Client Compensation Policy; pay starts at the bare minimum rate listed above when contracted to provide call center services. Incentives and higher compensation rates solely depend on the individuals call quality and ability to log in and out of work to provide proper services on time. Another wards, YOU are in control over how much YOU wish to earn and that doesn't even include the extra ways to earn with our Refer A Friend Incentives, High Call Volume Incentives, and monthly give aways!
Invoices and Deposits are posted on the 1st and 15th of each month.