Before an individual can begin and provide call center services, they must register online then take and successfully complete the online certification course. This is an investment opportunity. Like a cosmetologist, nursing assistant, machinist, welder, truck driver, or general contractor, - the online schooling prepares the learner to be a true client professional to ensure quality services are provided. Learners will gain knowledge related to the clients, call types, programs, and systems used when working from home as their own boss.
Courses range anywhere from 10 days to 30 days in length, each session is normally 4 hours long with breaks, and each class will have approximately 20 to 50 students. Sessions will not be held on weekends or Holidays and students are not required to be on camera at any time. Often the course is led by a live instructor however there may also be self-directed components which you may be required to complete prior to the next day’s class (homework). Everything is virtual. Videos and audio components are built into the online experience; class is recorded everyday for review if needed when providing call center services.
Students will be paid for any time spent while on live calls during class. The average course tuition to become certified range between $9.99 and $99.99 (often on sale during the high call volume season and/or Holidays). This certification course is mandatory in order to service and gain access to their programs and systems needed to work from home.
These courses provide information on the client’s systems that will be used while servicing, as well as the performance metrics laid out in the operative Statement of Work. As per client requirements; Individuals must attend class on time, every day and participate throughout the course to graduate and provide call center services. Upon successful completion, individuals will then be issued a contract outlining their SOW (Statement of Work) prior to providing services. Compensation for services will be deposited, using the Payroll Method of the individuals choice outlined in the contract, on the first and fifteenth of each month. Invoices are posted a day prior to deposit for review in the event that either party has a dispute.
The following applies for all course cancellations:
No refund requests will be honored once class is paid in full.
No refunds will be given if the individual is not able to complete certification or fails to certify.
It is expected that the individual enrolled will attend as scheduled, perform their own work on all assignments and take exams with honor, integrity, and professionalism. There is a zero tolerance for cheating and unethical behavior. This includes but is not limited to (1) someone other than the enrolled individual attending a certification course on his or her behalf; (2) publishing, in any manner, whether written or oral, course materials, work, assignments, projects, exam questions, or results; or (3) the performance or submission of assignments or exams that is not the work of the enrolled individual. The decision as to whether an individual has engaged in cheating or other unethical behavior is at the sole discretion of the client. Any individual so engaged will be immediately dropped from the certification course and may be grounds for permanent removal from the network and our services- registration will expire immediately.
Course Drop Policy
If an individual is dropped from a certification course, they must wait a period of four weeks before re-enrolling in any other opportunities.
Tuition Assistance Program
Individuals unable to afford the schooling costs associated with becoming a certified agent may apply for tuition assistance through our grant program. Such assistance is not a guarantee and may include a wait list as funds are first come, first serve. For more details or to check your status and eligibility, please reach out to us.
The Course Certification experience closely reflects the real world. The (i) tab located on your free account (once registered) will provide you with all the information you need – including information about certification – to decide whether a given opportunity is right for you before committing your time and resources.
WE SUGGEST THAT YOU
• Take the time to learn about the position inside out
• Review each opportunity to determine which best fits your needs and flexibility
• Read through the clients job description thoroughly
• Ask questions BEFORE you enroll and submit tuition funds
it's learning what to do with what you've learned.