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EQUIPMENT NEEDED

In order to provide quality call center services, the system and equipment policy suggested below should be met. Having the right equipment is a critical component of successful services. This policy was put together to help ensure individuals are set up to effectively service one, or more, of the great opportunities on your accounts dashboard.​

We understand that as contractors, it's your responsibility to obtain the schooling and equipment needed to provide services however, we can always recommend items if you're unsure or unable to locate the things requested below- just let us know!

A Dependable Computer  - Windows Requirements:

  • Windows 10 (desktop preferred). In some cases, Windows 8 or 8.1 is compatible.

  • Dual boot machines, Netbooks, Chromebooks, Notebooks, Tablets, and All-in-One computers are prohibited not be compatible with the systems and programs used.

  • CPU i5 or i7 recommended  with a speed of 2.8 GHz and better or Intel i class or AMD Phenom X2 class or better. NO Atom, Celeron, Pentium, or Opteron Processors allowed.

  • RAM must have a minimum of 4GB - 8 GB or more preferred

  • Dual Monitors (multiple screens)

  • Computer must have an Ethernet port

OR Mac Computer and their requirements:

  • CPU Intel Core i5 2.7 Gs processor or better

  • Hard drive 20 GB available space and 60 GB of total space available

  • RAM must have a minimum of 4 GB - 8 GB preferred

  • MAX OS X 10.10 Yosemite or higher

  • Computer must have an Ethernet port

A Working Headset

  • USB headset with built in microphone

    • Logitech, Platronics, Microsoft, or similar brands recommended​

 

​Hardwired Telephone and Land Line

  • Most opportunities are now VoIP compatible. Meaning, calls will be routed to you through your computer using programs provided during certification. Please DO NOT install a land line if you don't already have one as some opportunities do not require them.  If one is required for the opportunity you have chosen, it may be installed after registering and during your first week of class (which in turn, will save you money).

  • Mobile Phones are not permitted when taking calls to ensure a secure connection however, a Smart Device is required to log into our programs for security purposes while servicing.

​High Speed Internet

  • WIFI is not permitted at any time; your computer must be plugged into a modem at all times when providing call center support. Ethernet Cords can be purchased for as little as $8 on Amazon or at locations such as Wal-Mart.

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​Dedicated quite space with no interruptions.  

  • Customers shouldn't be able to hear televisions, doorbells, dishes clinging, kids, pets, etc.

Software

  • Internet Explorer and Chrome Internet Browsers Only

  • Microsoft Security Essentials or Windows Defender Only


 
WE SUGGEST THAT YOU
• Take the time to learn about the position inside out
• Review each opportunity to determine which best fits your needs and flexibility​​

• Read through the clients job description thoroughly
• Ask questions BEFORE you enroll and submit tuition funds

Purchase Suggestions

The ongoing pandemic has brought with it many challenges - including potential delays in delivery of equipment, and even shortages of some. If you need to purchase any equipment for your home office, it is recommended you start looking for it as soon as possible. Plan ahead, plan smart, be prepared!

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*This list of equipment does not constitute an endorsement or recommendation by SMSVS but is provided for informational use and your convenience. It is your responsibility to decide what equipment you would like to use and which retailer from which to purchase such equipment. The companies listed are in no way affiliated with or controlled by SMSVS and the prices are in no way guaranteed. SMSVS encourages you to do your due diligence before you chose any particular equipment or retailer. SMSVS disclaims all liability to any person in respect of anything done or omitted to be done wholly or in part in reliance on the information contained herein.

Preparation is the key

to success

Before anything else,

- Alexander Graham Bell