In order to provide quality call center services, the system and equipment policy suggested below should be met. Having the right equipment is a critical component of successful services. This policy was put together to help ensure individuals are set up to effectively service one, or more, of the great opportunities on your accounts dashboard.
Unsure if your computer will work? No worries! We can run a PC check on your computer after registering to see if it's compatible with the program(s).
NOTE: Windows 11 is now compatible and can be used when working from home.
A Dependable Computer - PC or MAC:
Home Telephone/ Land Line NOT required. We are now VOIP compatible meaning all calls will be routed through your computer using an online program. You must have a USB headset with a noise canceling microphone. You can purchase one for as low as $20 on Amazon or at Wal-Mart
High Speed Internet
WIFI is not permitted. Your computer must be plugged into a modem at all times when providing call center services from home. Ethernet Cords can be purchased for as little as $8 on Amazon or at locations such as Wal-Mart.
Dedicated quite space with no interruptions.
Customers shouldn't be able to hear televisions, doorbells, dishes clinging, kids, pets, etc.
Internet Explorer and Chrome Internet Browsers Only
Microsoft Security Essentials or Windows Defender Only
Preparation is the key