WHAT'S NEEDED

Mobile devices are not permitted when working from home and providing call center services. Visit www.smsvirtualsolutions.com from your computer to view our full site and apply online today.

"Before anything else, preparation is the key to success."

- Alexander Graham Bell

     In order to provide quality call center services, the system and equipment policy suggested below should be met. Having the right equipment is a critical component of successful services. Our clients have put this policy together to help ensure individuals are set up to effectively service one, or more, of the great opportunities on your accounts dashboard.​

     We understand that as contractors, it's your responsibility to obtain the schooling and equipment needed to provide services however, we can always recommend items if you're unsure or unable to locate the things requested below- just let us know!

Want to work with the best?
We can't wait to help you get started and watch you excel at something you love!

A Dependable Computer

  • Desktop Preferred although Laptops will work as well.

  • Dual boot machines, Netbooks, and Tablets are prohibited from use.

  • All-in-One computers are not currently compatible with any client.

  • Windows 10 Only

  • CPU i5 or i7 recommended  - NO Atom, Celeron, Pentium, or Opteron Processors allowed

  • RAM of 4G or 8G

A Working Headset

  • USB headset with built in microphone

    • Logitech, Platronics, Microsoft, or similar brands recommended​

 

​Hardwired Telephone and Land Line

  • Select client(s) are now VoIP compatible.

  • We do not recommend having a land line installed until after you've completed the registration process (click here) and enrolled for the online certification with the client you prefer to service calls for.

  • Mobile Phones are not permitted when taking calls for clients to ensure a secure connection however, a Smart Device is required to log into our programs for security purposes when servicing.

​High Speed Internet

  • WIFI is not permitted at any time; your computer must be plugged into a modem at all times when providing call center support. (Ethernet Cord)

Dedicated quite space with no interruptions.  

  • Customers shouldn't hear televisions, doorbells, dishes clinging, etc.

Software

  • Internet Explorer and Chrome Internet Browsers

  • Microsoft Security Essentials or Windows Defender Only

Equipment

< See Requirements Aside

After successful Registration; the system and equipment requirements found here must be met. It is important to remember these are the minimum requirements needed to register and provide call center services. Certain client programs may have additional requirements above and beyond the ones outlined here. All individuals should review each clients job description found on your account (after registering HERE) prior to enrolling for that particular opportunity and submitting tuition funds for online certification class.

RECOMMENDATIONS

Here is a scope of skills and experience recommended to ensure the project and your performance is completed accurately and proficiently; preferred but not required.

  • Prior call center and/or customer service experience preferred but not required

  • Confident, articulate, professional speaking abilities, and empathetic listener

  • Excellent verbal communication, listening skills, and excellent phone etiquette (Clear crisp speech)

  • Clear understanding of the English language as well as an ability to clearly communicate in the English language

  • Ability to remain professional and courteous with customers at all times

  • Excellent judgment and decision making skills

  • Ability to multitask efficiently between phones and computers

  • Enthusiasm and a strong goal-oriented work ethic

  • Ability to ask probing questions and overcome objections

  • High School Diploma preferred but not required

  • Ability to successfully pass a background check, drug screen, and certification course to become certified

  • Most importantly- The Willingness to Learn and excel

*Basic Computer Knowledge Highly Recommended

  • How to use a mouse and keyboard properly
  • How to Turn on/off the computer properly
  • Management of computer files and desktops
  • Create, save, name, and delete folders
  • Use of programs such as Microsoft Word and Excel
  • Multitask using multiple screens while surfing the web

EQUIPMENT PURCHASE SUGGESTIONS FOR AGENTS

Equipment may be in short supply - ORDER YOURS NOW!

The ongoing pandemic has brought with it many challenges - including potential delays in delivery of equipment, and even shortages of some. If you need to purchase any equipment for your home office, it is recommended you start looking for it as soon as possible. Plan ahead, plan smart, be prepared!

Purchase Suggestions:

  • 8 GB USB Flash Drive (For clients that require the use of ASD)
*This list of equipment does not constitute an endorsement or recommendation by SMSVS but is provided for informational use and your convenience. It is your responsibility to decide what equipment you would like to use and which retailer from which to purchase such equipment. The companies listed are in no way affiliated with or controlled by SMSVS and the prices are in no way guaranteed. SMSVS encourages you to do your due diligence before you chose any particular equipment or retailer. SMSVS disclaims all liability to any person in respect of anything done or omitted to be done wholly or in part in reliance on the information contained herein.
**Computers must have an Ethernet Port and meet all the requirements outlined on documents provided.

At this time we do not provide services for individuals or vendors whom reside in the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon and Wisconsin.

SMS Virtual Solutions

Bringing Call Centers Closer to Home

 

Awarded Gold Premier Status since 2017

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