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  • How does this work exactly?
    SMS Virtual Solutions LLC is a family-owned and operated company based in North Carolina and Florida. Our goal is to help provide individuals, such as yourself, with work opportunities that best fit your needs and schedule while providing superior loyalty, protection, and assistance for both you and the clients we help staff with agents like yourself. We have built business relationships, or partnerships, with multiple platform providers to furnish additional support services and work opportunities for agent contractors and sole proprietors. Most of these individuals work remotely which allows them to provide call center services for client programs all over the United States where we have also earned an excellent reputation with happy customers. These individuals are located all throughout 43 US states, answering customer service calls for several Fortune 500 companies (such as Telecommunication Centers, Resorts, Spas, Hotels, Cruise Lines, Pharmacies, Book Stores, High End Dining Experiences, Online Shopping, Sporting Goods Stores, and Energy Providers) who outsource their calls using a digital Platform. Those Platforms then partner with business's such as SMS Virtual Solutions to not only staff the client's with service providers, but also provide a variety of advanced and experienced mentor-ship, support, and technical assistance when needed. Since this is a virtual career opportunity, everything is done through computers, land or VoIP lines, and secured internet access along with the clients programs and systems. Top fortune 500 companies want to cut down the cost of having several work locations or overseas agents. By doing so, it saves them on overhead expenses. Learn More about all the client's who are currently hiring agents by registering online and logging into your free account. Hear what others have to say about working with us by reading reviews on our home page!
  • Can I work from home even though I have another job outside of the home?
    Yes; In fact many of our agents work from home with us as a secondary income source. Several agents are instructors and/or teachers and use us seasonally as additional income to cover summer months while they're not teaching. Some service part time on top of retirement and/or disability income and others service calls from home just for extra cash in their pocket while they work full time outside of their homes with more traditional jobs. Whether you are a student, in the Military, retiree, at home parent, a working professional, or just someone looking for a little extra income, we have an opportunity perfect for you!
  • Background Checks and Job Assessments
    Individuals are required to submit to, and pass, a criminal background check in order to do business together. After successful completion of the registration process, individuals will be prompted to complete a Job Assessment prior to selecting a job opportunity. The assessment is open book and you have the option to use the internet or search things on Google. You will not be able to view current job openings until the assessment is completed. In some cases, a drug screening will be required. Failure to pass these may hinder your ability to proceed and work from home.
  • Can I use a cell phone or tablet to take calls?
    No; mobile phones, tablets, and iPads are not compatible. These devices work off a satellite signal causing it to be vulnerable and an unreliable source of service. Visit our equipment page to view recommended phones and computers that are compatible with the programs and systems we use.
  • Is WIFI Internet allowed?
    No; Wi-Fi works just like cellular and satellite devices. They're neither secure nor compatible with our systems, software, or programs. You will need to ensure your computer is hard-wired using an Ethernet cable. An ethernet cable is similar to a line which runs to old fashioned land lines however they're slightly larger and typically blue in color. Once the ethernet cable is plugged into your computer and your internet modem, it is then considered Hard-Wired. These are more permanent/solid connected circuits. You can purchase these cables in your local store(s) such as Walmart and Staples or online with eBay or Amazon. Simply search, "ethernet cable". You can find them rather cheap and all different lengths and colors!
  • Does it cost anything to get started?
    This is the most common question asked among individuals, such as yourself, especially in today's society. The Answer: As an Independent contractor, you are responsible for the equipment, supplies, and any fees associated with using our partners platforms and/or when receiving our support services. Unlike some certifications (such as a Certified Nursing Assistant or Medical Assistant), Online Certification to become a Certified Client Support Professional is now FREE making it the perfect time to get started! The equipment and supply costs will vary depending on the brands you choose; however, our partner now offers discounts on select Dell products (ask us for the link once you're registered). Our low service fee varies from $0 to $30 with an average of $15 per week which includes tons of support, services, plus other useful tools and guides and it is automatically deducted. There are NO hidden fees as we pride ourselves on transparency and provide these details up front via our website and contracts for services. NOTE: Registering is FREE. Individuals only incur a service fee once they begin taking live customer service calls for a client. Our company collectively decided to volunteer their time to assist new registrants, like yourself, and not charge them when in the registration process. We only charge for our support services once you begin working for our partners and taking live customer service calls as that type of assistance usually requires a lot more work and time on our part. Some examples of the services we provide are mentioned below: 24-hour technical support via phone 24-hour technical support via live chat Text to chat feature (text HELP to 980-643-1601) Registration support services via chat Enrollment support services via chat Registration support services via email Enrollment support services via email Admissions support services via email Designated chat support specifically for you while on calls with customers Designated email support specifically for you when enrolled in class and/or working Access to the scheduling system to create your own work schedule Exclusive guides to learn how to use the scheduling system Exclusive video tutorials Other exclusive guides for success Company newsletters Monthly giveaways Refer a friend incentives Top performer incentives Client program updates Open opportunity notifications Exclusive texts and email subscriptions Scheduling Assistance via Phone Scheduling Assistance via Chat Scheduling Program for your modification convenience Mobile App Client incentives offers for high call volumes Payroll and Accountant Services Invoice Statements Quality check reminders to keep you on track and doing your best Priority ticket resolutions Ticketing Escalations Someone to vent to when you have a bad customer call in Social Media Services - Click here to like and follow us on Facebook Social Media Community - Click here to join our private Facebook Group Private membership account with all the tools needed for your success and more! We do offer a refer a friend incentive program where registrants have earned up to $300 per referral in the past. They also earn an extra $30 for each month your friend continues to service calls (which reduces and/or eliminates platform and service fees too). You do not have service in order to participate, you just have to be registered. Refer 1 Friend = $300 +$30 each month they continue to service calls Refer 2 Friends = $600 +$60 each month they continue to service calls Refer 3 Friends - $900 +$90 each month they continue to service calls Refer 4 Friends = $1200 +$120 each month they continue to service calls Ask us for a copy of our most recent Referral Incentive Program Policy and take advantage of this offer. Great way to help others and yourself too!
  • Is this a Part Time or Full Time opportunity?
    As an Independent Contractor, each individual has a choice as to which option best fits their needs and how much they would like to work; however, agents must service a minimum of 15 hours each week. We have options for all types of shifts (1st, 2nd, 3rd) too. Each agent is responsible to creating their own work schedules using our scheduling program (you'll learn more about this after registering online). Work as little or as long as you'd like - 3 weeks, 3 years, or even 30 years! Refer to the next tab to learn more about contract work.
  • 10 Good Reasons why being a contractor is well worth it!
    Below are 10 good reasons why being an independent contractor can be an awesome and rewarding work experience! FLEXIBILITY - As a contractor, you can have a very flexible work arrangement, especially if you're on a self-regulated schedule, working the hours you want and need. This also means that you can fit your schedule in with your lifestyle aspirations, deciding when the best time to work is. BE YOUR OWN BOSS - Contract work provides greater independence, it can give you more predictable control of your work, and for many people, greater job security than traditional full-time employment. However, you are responsible for your own taxes, contracts, benefits and vacations. MAINTAIN A GOOD WORK/LIFE BALANCE - Some contractors are able to work from home, have less commuting time, attend fewer meetings, and/or have fewer issues over office politics – amounting to less stress. EARN MORE MONEY - Being a contractor means you get paid for every hour of work you do, at the market rate. If your skills are in demand, your income could be high. If you're lucky enough to land on a team that desperately needs your urgent services, you may be able to take advantage of it at higher rates and even Client Incentives. BENEFITS AREN'T A PROBLEM - Even though a lot of people seem to think that full-time employment has the best benefits, that is not always the case. You can still get the benefits you want by contacting the same health and life insurance companies that employers use. Your contracted hourly rate reflects the fact that you have to buy your own benefits, and this gives you a chance to customize your benefits program to your own personal needs. Don't limit yourself to specific third party's, shop around and compare prices! (You may even find better rates!) TEST OUT A NEW FIELD OF EXPERTISE - Not sure about the contracted opportunity? You can test a new industry without committing yourself to a full-time job. If it doesn't work out, you can move on once the contract expires without it having a negative impact on your job history. In fact, completing contracted services helps your resume - especially if you're just now building one! START PART TIME - This can be appealing to young people just graduating from college, older individuals who want to experiment with a second or even third career, and even those in retirement who feel as if they're just not quite ready to hang things up. Again you can test it out and if you don't like it, service until your contract expires and move on to something else; never hurts to build on a resume. PERMANENT ISN'T IMPORTANT ANYMORE - There is no predictability in today's job market. Downsizing, upsizing and then downsizing again is common practice for some companies. You may prefer to have a set end-date (such as contracts) for your services and know when your work is going to end, so you can prepare for the next contract renewal or even another opportunity all together. EXPERIENCE! - Moving around jobs every few months is a good thing as you will get great project experience. You will get to learn new tools, meet new people, on new projects with different problems and solutions. Again, this will build up your resume and make you a more desirable contractor for the next job, and you don't always have to do the same job. CUSTOMIZE - You no longer have to depend on others to fix office issues or use those uncomfortable cubical chairs on top of freezing during the summer and overheating during the winter. Use your own tools and equipment that best fit your needs and set your home "office" to a degree that's comfortable for you and your locations season! If these contractor benefits sound appealing, and you don't mind gaining new work experiences, you might not only have the right stuff to become an independent contractor, but you may find it to be the best way to work!
  • How am I paid?
    As an Independent Contractor, each individual has a choice as to which option best fits their needs. Agents can choose to be paid via Certified Check (USPS Mail) or ACH Direct Deposit (PayPal). Payroll Forms are provided in your New Agent Packet on the last week of your Online Certification Course. Invoice Statements and Revenue Deposits to compensate the call center services that you provide are issued on a bi-monthly basis and always made on the 1st and the 15th of each month regardless what that day falls on. We try to send funds out early if there is a Holiday close by so agents have funds to spend on their friends, family, or themselves to enjoy.
  • How do I know this is a legitimate opportunity?
    While we understand there are many scams to "work from home" out there, rest assure that SMS Virtual Solutions only partners with award winning clients and platforms that hold and maintain an A+ rating with the (BBB) Better Business Bureau proving that they are in fact a legitimate work-from-home opportunity. There are millions of contractors who have enjoyed providing these call center services for decades. In addition, SMS Virtual Solutions has provided professional support services to thousands of contractors working from home each year since 2013 and been awarded Premier Partner Status and Achievement of Excellence Status for several years running. We encourage you to learn more by reading our reviews on our home page!
  • Can I work from any location?
    You can work from anywhere inside the United States except the following: California Connecticut Maryland Massachusetts New York Oregon Wisconsin Guam Puerto Rico U.S. Virgin Islands
  • Are taxes taken out?
    No; You will receive a 1099 at the end of each calendar year. By law, we are required to report this to the IRS. We recommend speaking with a tax consultant once you receive your first invoice if you're unsure how to file. Tax Write Offs Include, but are not limited to: Internet Cable Phone (Mobile or Home) Phone App(s) Computer expense's (such as a brand new computer or equipment) The portion of your home used as your office Platform and Service Usage Fee Those servicing the Cruise Line Client Program may write off any cruise trips they take and receive cruise discounts themselves Those servicing the Resort or Dine Reservations Client Program located in Orlando Florida may write off any theme park tickets, hotel, dinning, flights, gas, and more Speak with a tax consultant for additional write off's and/or discounts!
  • I'm having issues. What should I do?
    Not registered yet: Reach out to us by using one of the methods found here. Already registered and have an account: Log into your account then click the "Support" tab at the top of your dashboard. This will allow you to access technical support and start a live chat with a specialist. If your questions aren't answered by the general responses, you can select "None of the Above" to be linked to a live agent in Admissions Support, Enrollment Support, or Tech Support. Please select the department most related to your issue. For example if you are having trouble enrolling in a client Enrollment Support. If none of those options work, contact us here. Keep in mind, you have access to technical support 24/7 once registered!
  • Do I need a Business License or Tax ID (EIN)?
    No; If you are an individual seeking a job opportunity to work from home as an agent, you do not need a business license or tax identification number. Agents will need to provide their social security number for background screening and 1099 purposes however.
  • Why should I register with SMSVS?
    Here at SMS Virtual Solutions, we are dedicated to helping individuals succeed to the best of their ability. We really do care about our team members and have proven we are here to provide ultimate support. While our business hours are Monday through Friday from 10:00 am to 5:00 pm EST; we often respond to e-mails and texts throughout the weekend and after hours to ensure they know they are not alone (and because we simply just love what we do)! Check out some of our reviews and hear what agents have to say about us!


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