Frequently Asked Questions

Mobile devices are not permitted when working from home and providing call center services. Visit www.smsvirtualsolutions.com from your computer to view our full site and apply online today.

"Small facts lead to great knowledge."

- Author Unkown

- Knowledge is Power -

Getting Started

How does this work?


SMS Virtual Solutions LLC is a family-owned and operated, virtual staffing placement company based in North Carolina. Our goal is to help provide individuals, such as yourself, with work opportunities that best fit your needs and schedule while providing superior loyalty, protection, and assistance. Here, we subcontract with multiple platform providers to furnish additional support services for contractors and sole proprietors when using the network to ensure your success. Most contracted individuals work remotely which allows them to provide call center services for client programs all over the United States where we have built an excellent reputation with happy customers. These individuals are located all throughout 43 US states, answering customer service calls for several Fortune 500 companies (such as Telecommunication Centers, Resorts, Spas, Hotels, Cruise Lines, Pharmacies, Book Stores, High End Dining Experiences, Online Shopping, Sporting Goods Stores, and Energy Providers) who outsource their calls using a digital Platform. Those Platforms then partner with business's such as SMS Virtual Solutions LLC to not only staff the client's with service providers, but also provide a variety of advanced and experienced mentor-ship, support, and technical assistance when needed. Since this is a virtual career opportunity, everything is done through computers, land or VoIP lines, and secured internet access along with the clients programs and systems. Top fortune 500 companies want to cut down the cost of having several work locations or overseas agents. By doing so, it saves them on overhead expenses. Learn More about the client's available by visiting our opportunity tab or registering online and viewing details in your free account. Need to know more? Head over to our website reviews to hear what others have to say about us here or read the ones left by others on our Facebook Page here! The Process - Getting Started:




How do I know this is a legit opportunity?


While we understand there are many scams to "work from home" out there, rest assure that SMS Virtual Solutions only partners with award winning clients and platforms that also hold and maintain an A+ rating with the (BBB) Better Business Bureau proving that they are in fact a legitimate work-from-home opportunity. There are millions of contractors who have enjoyed providing these call center services for decades. In addition, SMS Virtual Solutions has provided premier support services to thousands of contractors working from home each year since 2014! We encourage you to learn more by reading our reviews or contact us for the BBB links!




Can I use a cell phone or tablet?


No; mobile phones, tablets, and iPads are neither compatible nor hard-wired. These devices work off a satellite signal causing it to be vulnerable and an unreliable source of service. Click Here for recommended Equipment Policy.




Is WIFI Internet allowed? What is an Ethernet Cord?


No; Wi-Fi works just like cellular and satellite devices. They're neither secure nor compatible with our systems, software, or programs. An ethernet cable is similar to a line which runs to your land lines however they're slightly larger just as pictured below. Once the ethernet cable is plugged into your computer and your internet/wifi modem, it is then considered Hard-Wired. These are more permanent/solid connected circuits. You can purchase these cables in your local store(s) such as Wal-Mart and Staples or online with eBay or Amazon. Simply search, "ethernet cable". You can find them rather cheap and all different lengths and colors!




Are there any costs to getting started?


This is the most common question asked among individuals such as you, especially in today's society. The Answer: You are contracted to provide services as a Certified, Client Support Professional (Independent Contractor). Per Law; As an Independent contractor, you are responsible for the equipment, supplies, and schooling associated with becoming certified for the client program. However, SMS Virtual Solutions does offer 'Give Away(s)' for a chance to win coupons (vouchers) and scholarship grants to have tuition fees reduced and/or paid for in full. CLICK HERE TO LEARN ABOUT CERTIFICATION AND TUTITION COSTS _________________________________________________________________________ 10 GOOD REASONS WHY BEING AN INDEPENDENT CONTRACTOR CAN BE AN AWESOME AND REWARDING WORK EXPERIENCE Why it's worth the investment! FLEXIBILITY - As a contractor, you can have a very flexible work arrangement, especially if you're on a self-regulated schedule, working the hours you want and need. This also means that you can fit your schedule in with your lifestyle aspirations, deciding when the best time to work is. BE YOUR OWN BOSS - Contract work provides greater independence, it can give you more predictable control of your work, and for many people, greater job security than traditional full-time employment. However, you are responsible for your own taxes, contracts, benefits and vacations. MAINTAIN A GOOD WORK/LIFE BALANCE - Some contractors are able to work from home, have less commuting time, attend fewer meetings, and/or have fewer issues over office politics – amounting to less stress. EARN MORE MONEY - Being a contractor means you get paid for every hour of work you do, at the market rate. If your skills are in demand, your income could be high. If you're lucky enough to land on a team that desperately needs your urgent services, you may be able to take advantage of it at higher rates and even Client Incentives. BENEFITS AREN'T A PROBLEM - Even though a lot of people seem to think that full-time employment has the best benefits, that is not always the case. You can still get the benefits you want by contacting the same health and life insurance companies that employers use. Your contracted hourly rate reflects the fact that you have to buy your own benefits, and this gives you a chance to customize your benefits program to your own personal needs. Don't limit yourself to specific third party's, shop around and compare prices! (You may even find better rates!) TEST OUT A NEW FIELD OF EXPERTISE - Not sure about the contracted opportunity? You can test a new industry without committing yourself to a full-time job. If it doesn't work out, you can move on once the contract expires without it having a negative impact on your job history. In fact, completing contracted services helps your resume - especially if you're just now building one! START PART TIME - This can be appealing to young people just graduating from college, older individuals who want to experiment with a second or even third career, and even those in retirement who feel as if they're just not quite ready to hang things up. Again you can test it out and if you don't like it, service until your contract expires and move on to something else; never hurts to build on a resume. PERMANENT ISN'T IMPORTANT ANYMORE - There is no predictability in today's job market. Downsizing, upsizing and then downsizing again is common practice for some companies. You may prefer to have a set end-date (such as contracts) for your services and know when your work is going to end, so you can prepare for the next contract renewal or even another opportunity all together. EXPERIENCE! - Moving around jobs every few months is a good thing as you will get great project experience. You will get to learn new tools, meet new people, on new projects with different problems and solutions. Again, this will build up your resume and make you a more desirable contractor for the next job, and you don't always have to do the same job. CUSTOMIZE - You no longer have to depend on others to fix office issues or use those uncomfortable cubical chairs on top of freezing during the summer and overheating during the winter. Use your own tools and equipment that best fit your needs and set your home "office" to a degree that's comfortable for you and your locations season! If these contractor benefits sound appealing, and you don't mind gaining new work experiences, you might not only have the right stuff to become an independent contractor, but you may find it to be the best way to work!




How and when and I paid?


Contracted Registrants have the option to be paid via Certified Check or Direct Deposit using the Payroll Form of their choice.

  • Invoices are issued bi-weekly each month
  • Revenue Deposits to compensate the services you provide are always made on the 1st and the 15th of each month
As an Independent Contractor, each individual has a choice as to which opiton best fits their needs.




How long does it take to earn an income and when will I know if I got the job?


Registrants will submit their applications here. Once eligibility has been determined and paperwork is collected, you'll receive an email confirmation with further instructions. You are guaranteed a contract after successful completion and graduation of the required schooling while maintaining SOW requirements. Click Here to view the four steps on becoming a Certified Client Support Professional. Individuals begin generating an income once they have successfully completed the following;

  • Online Registration
  • Background Check
  • Possible Drug Screen
  • Schooling (Certification Required)
  • Signed Contract to provide services
  • After you start taking LIVE calls you will begin generating an income immediately.




What paperwork is needed? What is an SOW and Contract?


There are a few contracts that you, as a Independent Contractor, Platform Provider, Client, and SMS Virtual Solutions will execute, which will define the business-to-business relationship between SMSVS and your project(s) for services. These contracts include the Master Services Agreement and the Statements of Work for various client programs. In addition, you will be required to sign a Non-Disclosure Agreement and an Acknowledgement and Waiver Agreement. A summary of each of these legally binding contracts is provided below.

The summary is general in nature and is not intended to be a comprehensive review of all of the terms of each such contract. You should thoroughly review and understand each contract prior to its execution.
MASTER SERVICES AGREEMENT

  • The Master Services Agreement is the primary legal contract that contains the general terms and conditions that govern the business relationship between you and SMSVS.
  • Having the general legal terms and conditions in this master agreement allows you to quickly pursue opportunities from home by entering into Statements of Work for different client programs without the need to repeat the governing terms and conditions.
  • The provisions in the Master Services Agreement outline, among other things, the relationship between you and SMSVS, the protection and ownership of each party’s intellectual property and requirements for protecting confidential information belonging to clients and their customers.
  • The Master Services Agreement also provides the terms that will govern in the event of any legal conflicts between SMSVS, the Platform, clients and yourself. These terms state that legal conflicts will be resolved through arbitration instead of through a court of law.
  • In addition, the Master Services Agreement contains provisions pursuant to which you waive the right to participate in a class action lawsuit against SMSVS or any clients.
  • The Master Services Agreement does not expire unless it is terminated by either yourself or SMSVS. The Master Services Agreement can be terminated by either you or SMSVS if either party:
    • Breaches of the terms of the Master Services Agreement
    • Engages in unprofessional business practices; or
    • Becomes subject to bankruptcy, insolvency, reorganization or a liquidation proceeding; makes an assignment for the benefit of creditors; or admits in writing its inability to pay its debts when due.
  • The Master Services Agreement may also be terminated by either party if there are no active Statements of Work.
NON-DISCLOSURE AGREEMENT
  • The Non-Disclosure Agreements are contracts through which the parties agree not to disclose confidential information of the other party or the clients (including the client’s customers) to third parties. Any information that is provided to you by SMSVS or its clients or otherwise in connection with your provision of services must be kept confidential and not shared with anyone.
ACKNOWLEDGEMENT AND WAIVER AGREEMENT
  • The Acknowledgement and Waiver Agreement (the “Waiver”) is a contract between yourself or contractors who is providing services using the Platform. The Waiver contains a provision regarding “Arbitration of Claims” as well as a “Class Action Waiver.” By signing the Waiver you are agreeing to bring any claims against SMSVS or any client, in arbitration as opposed to in court. You are also agreeing to bring any such claims on an individual basis only (as opposed to bringing a class action, collective action, or any other type of aggregated action).
STATEMENT OF WORK A statement of work typically addresses these subjects.
  • Purpose: Why are we doing this project?
  • Scope of Work: This describes the work to be done and specifies the hardware and software needed to complete a project successfully.
  • Location of Work: This describes where the work is to be performed, including the location of hardware and software and where people will meet to do the work.
  • Period of Performance: This specifies the allowable time for projects, such as start and finish time, number of hours that can be billed per week or month, where work is to be performed and anything else that relates to scheduling.
  • Deliverables Schedule: This part lists and describes what is due and when.
  • Applicable Standards: This describes any industry specific standards that need to be adhered to in fulfilling the contract.
  • Acceptance Criteria: This specifies how the buyer or receiver of goods will determine if the product or service is acceptable, usually with objective criteria.
  • Special Requirements: This specifies any special hardware or software, special servicing requirements, specialized workforce requirements, such as degrees or certifications for personnel, travel requirements, and anything else not covered in the contract specifics.
  • Type of Contract/Payment Schedule: The project acceptance will depend on if the budget available will be enough to cover the work required. Therefore, a breakdown of payments by whether they are up-front or phased will usually be negotiated in an early stage.
  • Miscellaneous: Many items that are not part of the main negotiations may be listed because they are important to the project, and overlooking or forgetting them could pose problems for the project.




Subscription - Service Fee.


What is a Service Fee? It's important to know that this fee is not applied on individuals who are in the registration process or enrollment process nor on individuals who are not yet providing live call center services for a client program opportunity. The registration is free along with your private account and portal. Keep in mind that many no longer have a Service Usage Fee. This fee varies with each contracted individual and/or vendor due to our exclusive referral incentive program as outlined at the bottom. Contractors incur a service fee once they begin using the platform services - immediately following their successful completion of their client certification program. This fee is not negotiable and is required in order to obtain authorization and gain temporary access to major programs and systems used within the Clients Program for booking and billing purposes. Our low service fee of only thirty dollars is charged for the infrastructure that the parties provide; this includes but not limited to:

  • The 24-Hour Technical Support Services via Phone
  • The 24-Hour Technical Support Services via Live Chat
  • Registration Support Services via Live Chat
  • Enrollment Support Services via Live Chat
  • Text to Chat Support Services - Text HELP to (980) 643-1601
  • Registration Email Support Services
  • Enrollment Email Support Services
  • Admissions Email Support Services
  • Technical Email Support Services
  • The Client Chat Performance Facilitator Support Services While On Call
  • Quality Assurance Performance Facilitator Support Services along with our Support Company's knowledgeable and experienced Representatives.
Naturally, these support services cannot be provided without someone behind the screen being compensated to assist you since no one works for free. In addition, it also covers:
  • Temporary Access to The StarMatic® Scheduling System
  • Exclusive StarMatic® Scheduling PDF Guide
  • Exclusive StarMatic® Scheduling Video Support Guide(s)
  • Plus Other Exclusive Guides To Success
  • Company Newsletters
  • Monthly Give Aways
  • Refer A Friend Incentives
  • Top Performer Spotlight Incentives
  • Client Program Update Notifications
  • Exclusive Text and Email Subscriptions
  • Client Incentive Offers for High Call Volumes
  • Priority Ticketing Resolutions
  • Private Membership account with easy access to invoices-documents-tools-guides
  • And much more to ensure your ultimate success while working from home!
Refer Your Friends and Eliminate the Service Fee All Together! NOTE: SMS Virtual Solutions offers exclusive referral incentives to reduce and/or cancel out such fee. Individuals who choose to participate earn a referral incentive for each month their referral provides services; simply referring eight friends can earn you $240 or more for as long as your friend chooses to provide contracted services as a thank you! How will the Service Fee affect me exactly? Example: John Doe completed his tax certification and began servicing live calls last month. He wants to work at least 34 hours each week, the past two weeks he worked a total of 70 hours. His Client Program chosen, compensates him at $14.00 per hour. He hopes to excel and move up within the client to make up to $19.00 per hour one day! During his first week, his Client expressed the need for urgent services and offered an additional $8.00 per additional hour picked up. He was able to successfully pick up and service an additional 12 hours which now puts him at 82 hours total. In addition, he previously referred 4 friends which he is now earning $120 extra per month.
  • John Doe serviced 82 hours total at $14.00 per hour while under contract, equaling $1,148.00
  • John also earned and urgent service incentive of $8.00 per additional hour during 12 of those hours, equaling and additional $96.00
  • John also earned $60 extra dollars from his referrals this pay period
  • $1,148.00 + $96.00 + $60 = John Doe earned a total of $1,304 for that invoicing period
  • After the required Service Fee (which is technically canceled out from his referral incentive), John Doe pockets a total of $1,254.25
  • If John Doe were to service the exact same hours within the next invoicing period with the same incentive offers, John would pocket a total of $2,508.50 for that month
NOTE: There is currently a new referral incentive offer vaild until April 2020. Refer your friends and earn $300 for each referral. Register to learn more!




Our IBID#


You do not have to apply for your own EIN# when registering with our company; please use IBID# 68089 if you're registering with us or joining us through a third party platform vendor which requests an IBID# from an existing company.




Are taxes taken out?


As an Independent Contractor you are also responsible for filing your own taxes. You will receive a 1099 form from SMS Virtual Solutions at the end of each calendar year. By law, we are required to report this to the IRS. We recommend speaking with a tax consultant once you receive your first invoice if you're unsure how to file. Tax Write Offs Include, but are not limited to:

  • Internet
  • Cable
  • Phone (Mobile or Home)
  • Phone App(s)
  • Computer expense's (such as a brand new computer or equipment)
  • The portion of your home used as your office
  • Platform and Service Usage Fee
  • Those servicing the Cruise Line Client Program may write off any cruise trips they take and recieve cruise discounts themselves
  • Those servicing the Resort or Dine Reservations Client Program located in Orlando Florida may write off any theme park tickets, hotel, dinning, flights, gas, and more
Speak with a tax consultant for additional write off's and/or discounts!




Can I apply or transfer if I'm already registered with a platform?


Yes; We are always accepting experienced Client Support Professionals, even from other Platform Vendors or Company's! Please reach out to us directly for further assistance. Contact Us - CLICK HERE




What if I'm having issues with my account after registering?


If you are having system, portal, or account issues, you can always click on the blue circle icon located at the bottom right of your home login page or "Support" tab found in the upper right of your dashboard. This will allow you to access technical support and start a live chat with a specialist. If your questions aren't answered by the general responses, you can select "None of the Above" to be linked to a live agent in Admissions Support, Enrollment Support, or Tech Support. Please select the department most related to your issue. For example if you are having trouble enrolling in a client opportunity...select Enrollment Support. You may also contact us directly here.




Can I work from any location?


You can work from anywhere in the U.S. except the following States: California, Connecticut, Maryland, Massachusetts, New York, Oregon and Wisconsin.




Why should I register with SMS Virtual Solutions to provide calls?


We are dedicated to helping individuals succeed to the best of their ability. We really do care about our team members and have proven we are here to provide ultimate support. While our business hours are Monday through Friday from 9:00 am to 5:00 pm; we often respond to e-mails and texts throughout the weekend and after hours to insure they know they are not alone. Check out some of our reviews by visiting our Facebook Page here or read the ones from our Amazon Gift Card winners here. Need to contact us directly? Use the form located here.




When do I complete the background check and voice assessment?


After you select an opportunity with a client hiring, you will receive emails instructing you on how and when to complete the Background Check and Voice Assessment. While you are waiting, be sure to select the Voice Assessment Prep on our website to prepare before taking the actual Voice Assessment. If you do not pass the Voice Assessment you may have to wait 30 to 90 days before you have the opportunity to take it again.




What equipment will I need?


If you have registered with SMS Virtual Solutions, you should have received a copy of the client's system and equipment policy via e-mail. This provides the PC and Mac Requirements as well as Accessories, Software and Internet/Phone Requirements. Also, you will have access to few each client's specific equipment needed by logging into your account. Click here to view general items needed.




When are certification classes held?


The job description for each client opening located on your account after registering will specify the dates and times of their Certification Course. Most clients offer classes in the daytime as well as the evening. Attending these classes are mandatory. Click Here to Learn More




What if I can't attend every day of the certification course?


Class attendance and participation is mandatory. Before selecting an opportunity with a client, make sure you can attend all the dates outlined. If an emergency arises during certification, please let you your assigned instructor know immediately and copy SMS Virtual Solutions on your email. Often, if class time is missed it can be difficult to catchup- recordings are available for review after class, every day. The last thing we want to see happen, is your time and money wasted on schooling that you're unable to complete!




Why is the schooling and certification unpaid?


As an independent contractor you are responsible for obtaining the knowledge needed to provide quality service for your client of choice. Instead of spending thousands of dollars on a degree to qualify for a job, you simply certify for your specific client at a fraction of the cost and are able to start working immediately after successful completion of the course.




Can I change my class time frame?


This varies based on availability. If you are unable to make the change on your accounts dashboard, contact Enrollment Support via live chat or notify us immediately.





At this time we do not provide services for individuals or vendors whom reside in the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon and Wisconsin.

SMS Virtual Solutions

Bringing Call Centers Closer to Home

 

Awarded Gold Premier Status since 2017

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