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Here is a scope of skills and experience recommended to ensure your performance is completed accurately and proficiently; preferred but not required.

Please Note: Basic computer knowledge is highly recommended. This includes knowing how to use a mouse and keyboard properly, management of computer files and desktops, create-save-name-and delete folders, use of programs such as Word and Excel, or multitasking using multiple screens while also surfing the web.

Working on Laptop
  • Prior call center and/or customer service experience preferred but not required

  • Confident, articulate, professional speaking abilities, and empathetic listener

  • Excellent verbal communication, listening skills, and excellent phone etiquette (Clear crisp speech)

  • Clear understanding of the English language as well as an ability to clearly communicate in the English language (Some Spanish and French opportunities are available but limited and goes quickly)

  • Ability to remain professional and courteous with customers at all times

  • Excellent judgment and decision making skills

  • Ability to multitask efficiently between phones and computers

  • Enthusiasm and a strong goal-oriented work ethic

  • Ability to ask probing questions and overcome objections

  • High School Diploma preferred but not required

  • Ability to successfully pass a background check, drug screen, and certification course to become certified

  • Most importantly- The Willingness to Learn and excel​

Together we will succeed.

Together we must succeed.

- Richard Riordan

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