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Here is a scope of skills and experience recommended to ensure the project and your performance is completed accurately and proficiently; preferred but not required.

  • Prior call center and/or customer service experience preferred but not required

  • Confident, articulate, professional speaking abilities, and empathetic listener

  • Excellent verbal communication, listening skills, and excellent phone etiquette (Clear crisp speech)

  • Clear understanding of the English language as well as an ability to clearly communicate in the English language

  • Ability to remain professional and courteous with customers at all times

  • Excellent judgment and decision making skills

  • Ability to multitask efficiently between phones and computers

  • Enthusiasm and a strong goal-oriented work ethic

  • Ability to ask probing questions and overcome objections

  • High School Diploma preferred but not required

  • Ability to successfully pass a background check, drug screen, and certification course to become certified

  • Most importantly- The Willingness to Learn and excel

*Basic Computer Knowledge Highly Recommended

  • How to use a mouse and keyboard properly

  • How to Turn on/off the computer properly

  • Management of computer files and desktops

  • Create, save, name, and delete folders

  • Use of programs such as Microsoft Word and Excel

  • Multitask using multiple screens while surfing the web

Together we will succeed.

Together we must succeed.

- Richard Riordan